recovery requirements come in all forms: from the simple,
single lost file to more complex problems such as a reformatted hard
disk drive, a disk partition failure, boot failure, virus infection,
accidental deletion of entire directories to many, many others.
While some are relatively simple to rectify, others are much more difficult, resulting in hours of painstaking reconstruction of data files and file allocation tables.
However, when ascertaining the problem and the likelihood of retrieving data, we do not charge - we only charge for the actual work involved in retrieving the data.
It must be remembered that sometimes it is not possible to retrieve all the data and occasionally, a disk is so badly damaged that any retrieval is impossible; we will always advise you of our best estimate ahead of any work undertaken however.
In order to find out whether your data can be retrieved, simply contact us first with a brief description of the problem. If we think we can help, you should either bring or send your computer to us, or remove the hard disk drive and send it to us in a well packed, secure package. Upon receipt we will undertake an initial investigation and let you know our findings.
If the disk is deemed to be too badly damaged for data retrieval we will notify you and either dispose of the disk or make arrangements to send it or your computer back to you (please note that return postage in this instance must be made by the client).
If you instruct us to retrieve as much data as we are able, we will let you know approximately how long it is likely to take and give you our best estimate of the costs involved.
Our charges are more than competitive because once our initial analysis has been undertaken, quite often we can use proprietary software to help us rebuild the data; this allows the work to continue, but frees us up to undertake other tasks.
The first hour is charged at £35 and subsequent hours are charged at £30. A considerable number of individual data retrieval jobs have been undertaken in two hours or less. Please remember, however, that some jobs may take considerably longer.
Simply contact us for an initial discussion - we are sure we can help
Every hard drive is a crash waiting to happen.
A Carnegie Mellon
University report recently suggested that the failure rate of hard
drives used in the business sector was a lot higher than manufacturers'